Troubleshooting a Slow Internet Connection

I have been working in the technical support industry for about 19 years. In 2000 I started building and repair computer systems. Around 2002 is when I got into computer networking. December 2007 is when I graduated college with an associate degree in applied science majoring in network administration and Computer Repair. As part of the degree I fulfilled the requirements for the Network Administrator Certificate indicating I have the skills to manage computer systems and networks as outlined by the State University of New York Degree program held at SUNY Ulster County Community College. Upon graduation I started working...